Electric Bike Warranty:

The Bike is warranted by the bicycle manufacturer. The Bike is not warranted by Wilderness Energy Research Systems.

180-day Limited Warranty Motor only

For 180 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Hub Motor found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

180-day Limited Warranty

For 180 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Controller, Throttle, Bike Rack or Battery Bag found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

30-Day Limited Warranty Batteries

For 30 days from the date of purchase, Wilderness Energy Research Systems will repair or replace, at our option, to the original purchaser, free of charge, any Nickel Metal Hydride Battery Pack found upon examination by an authorized representative of Wilderness Energy Research Systems to be defective in material and/or workmanship.

Lead Acid Batteries are fully tested and certified before shipping. However, they are not warranted due to our inability to determine factory defects verses purchaser misuse.

All transportation costs and shipping damaged incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

Testimonial :

Rich Geldreich

I purchased your BL36 kit around a month ago:Everything arrived in good shape.I installed this kit onto a Titan Pathfinder mountain bike. I put together the bike and installed the hub motor all in one session. It took a little bit of filing with a Dremel rotary tool to optimally install the hub motor. Also, the sheer weight of the bicycle+battery+motor made some things more difficult to do, like tuning the gears, adjusting the breaks, and putting the bike away for the night. That is, until I installed this kickin double kickstand:

This product is a bit pricey, but worth it. It handles the extra weight with ease. I should have ordered this immediately -- installation would have been much easier. With the kickstand down, the front wheel now hovers off the ground a few inches, simplifying break tuning. I can also push the front wheel down to tune the back breaks and gears. I can't imagine going back to no kickstand (or worse, the wimpy single leg kickstand that couldn't handle the extra weight).

A few more things:I sewed the Velcro straps to the battery bag to prevent anyone from easily removing the battery bag. Also, I got a steel cable and a small lock from a hardware store to better secure the motor controller to the back rack. I'm now no longer concerned about leaving the bike outside at the train station or near stores.
I covered and disguised the motor controller with some cloth. So now, except for the hub motor, it's hard to tell it's an ebike.
- The brakes that came with the bicycle just didn't have enough stopping power, so they had to be replaced with a more beefy set.

I've ridden this bicycle all over Plano TX, a suburb of Dallas. So far it's performed perfectly. It's pretty impressive how powerful and long lasting this kit is. I've yet to run the battery low, even on (what seemed to be) very long rides. This kit is light years ahead of the previous ebike kit I've used (an old 12V Zap rear wheel friction drive system).

Jerry

Thanks Dennis, the kit did arrive Late Saturday, as you said. It`s fabulous! Better than I expected!.I thought there would be a big drag with controller shut off and pedalling, but it`s not like the brushed motor, it spins free.Can`t wait for my neighbor to get back and show him, he will want one for sure.

...thanks again for the great service and a super product!